Question 1

What is Vorbe?

Accepted Answer

Vorbe is an audio and video transcription platform that quickly and securely transforms your recordings into editable text. It's designed for professional contexts where accuracy, confidentiality, and efficiency are essential.

Question 2

Who is Vorbe for?

Accepted Answer

Vorbe is created for professionals such as lawyers, journalists, consultants, corporate teams, researchers, or anyone who works with audio and video recordings and needs clear and secure transcriptions.

Question 3

What is Vorbe's mission?

Accepted Answer

Our mission is to save time and simplify the work of professionals by providing precise transcriptions in a secure and easy-to-use environment.

Question 4

Can I try Vorbe for free?

Accepted Answer

Yes. You can test Vorbe for free to see how the platform works and what results it offers before choosing a subscription.

Question 5

Who is behind Vorbe?

Accepted Answer

Vorbe is developed and operated by Digital Radia Spark SRL, a company from Romania focused on secure and GDPR-compliant technology solutions.

Question 6

Is there a mobile app?

Accepted Answer

Currently, Vorbe is available as a web platform. We're constantly working on improvements and new features.

Question 7

How do I start using Vorbe?

Accepted Answer

Create an account, upload your audio or video file, and transcription starts automatically. No complicated settings required.

Question 8

How do I upload my first audio file?

Accepted Answer

Access the Upload page from your dashboard, select the audio file (MP3, WAV, M4A, and others), add a title, select the language, and click Start Transcription. Processing typically takes about 5-10 minutes for each hour of audio.

Question 9

How do I upgrade to a paid plan?

Accepted Answer

You can upgrade directly from your account in the Subscriptions section.

Question 10

What is Vocabulary?

Accepted Answer

Vocabulary is a custom set of words that improves transcription accuracy for specific industries or topics. Professional users can create custom vocabularies with specialized terms, proper names, or industry-specific jargon.

Question 11

How much does Vocabulary improve accuracy?

Accepted Answer

With a well-configured vocabulary, accuracy can typically increase from 85-90% to over 95% for specialized content, especially in legal, medical, technical, or niche domains.

Question 12

Does Vorbe have an API?

Accepted Answer

We don't currently offer a public API, but we're analyzing this option for enterprise clients.

Question 13

What file formats are supported?

Accepted Answer

Vorbe supports the most common audio and video formats. If the file contains audio, it can be transcribed. Supported formats include MP3, WAV, M4A, FLAC, OGG, and others. Files can be up to 2 GB and up to 8 hours in duration.

Question 14

How does speaker labeling work?

Accepted Answer

Vorbe automatically identifies speakers in a recording and correctly attributes each intervention, making it clear who said what. Labels can be edited at any time by the user.

Question 15

How do I ensure the language is transcribed correctly?

Accepted Answer

You can manually select the language before processing or let the platform detect it automatically.

Question 16

Can I download transcriptions?

Accepted Answer

Yes. Transcriptions can be exported in multiple editable formats.

Question 17

Can I edit and listen to transcriptions in the platform?

Accepted Answer

Yes. You can edit text and listen to audio directly in the Vorbe editor while preserving timestamps.

Question 18

Can I improve transcription accuracy?

Accepted Answer

Yes. Audio quality, absence of overlapping voices, and a quieter environment contribute significantly to better results.

Question 19

How long does transcription take?

Accepted Answer

Standard processing takes approximately 5-10 minutes for each hour of audio. Professional plan users benefit from priority processing. You'll receive an email notification when transcription is complete.

Question 20

What languages are supported?

Accepted Answer

We support over 35 languages, including English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Romanian, Chinese, Japanese, Korean, Arabic, and many more. New languages are added regularly.

Question 21

How do I change my email address?

Accepted Answer

From your account settings.

Question 22

How do I change my password?

Accepted Answer

You can change your password from your account security settings. If you forgot your password, you can reset it directly from the login page.

Question 23

How do credits work?

Accepted Answer

Credits are used for transcription, where 1 credit = 1 minute of audio. Credits are deducted when transcription starts and automatically returned if processing fails. Unused credits roll over monthly.

Question 24

Where can I find invoices?

Accepted Answer

Invoices are available in your account in the Credits – Transaction History section and can be downloaded at any time.

Question 25

What payment methods do you accept?

Accepted Answer

We accept standard payment methods for online services, displayed during the subscription process.

Question 26

Can I change my subscription plan?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Existing credits remain available, and the new plan takes effect immediately.

Question 27

Can I cancel my subscription?

Accepted Answer

Yes. Subscriptions can be canceled at any time, effective at the next billing period.

Question 28

Do you offer refunds?

Accepted Answer

Vorbe is a digital service, and credits are allocated immediately after payment. For this reason, payments made are non-refundable. Subscriptions can be canceled at any time, and future payments will be stopped. For exceptional situations, please contact support.

Question 29

How secure is Vorbe?

Accepted Answer

Security is a priority. Data is encrypted both at rest and in transit, access is strictly controlled, and data is processed and stored exclusively on servers in the European Union.

Question 30

How is my data used?

Accepted Answer

Your data is used exclusively for providing the transcription service and improving the platform.

Question 31

Do you offer DPA for professionals?

Accepted Answer

Yes. We can provide a Data Processing Agreement (DPA) for professional clients.

Question 32

Do you use my files for AI training?

Accepted Answer

No. Your files are not used for training AI models.

Question 33

What happens to files after transcription?

Accepted Answer

Files are kept according to the retention policy and can be deleted by you at any time.

Question 34

Why is my transcription incomplete?

Accepted Answer

This can be caused by audio interruptions, incomplete files, or excessive noise in the recording.

Question 35

Why do repetitive words or errors appear?

Accepted Answer

Low audio quality, overlapping voices, or language peculiarities can affect results. Like any AI technology, the system may misinterpret certain fragments, which is why we recommend reviewing the transcription.

Question 36

Why does transcription stop too early?

Accepted Answer

Check if the audio file is complete and doesn't contain interruptions or upload errors.

Question 37

Why isn't the audio player working?

Accepted Answer

The issue may be caused by internet connection or browser. We recommend refreshing the page or using an updated browser.

Question 38

How can I contact Vorbe support?

Accepted Answer

You can write to us anytime at support@vorbe.ai. After accessing the platform, you can submit requests directly from the Support section.

Question 39

Can I send feedback or suggestions?

Accepted Answer

Yes. We appreciate feedback and use it to improve the platform. You can send suggestions or ideas in a message to support.

Question 40

What do I do if I encounter a problem with the service?

Accepted Answer

Please contact us directly, and our team will analyze the situation and try to resolve it as quickly and correctly as possible.

Help Center (FAQ)

General Information about Vorbe

Getting Started with Vorbe

What Vorbe Offers

Subscriptions and Account Management

Your Data and Security

Technical Support

Customer Support

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